Legacy Products
The resources associated with these products have ceased their development and are no longer supported.
D-Link Systems, Inc. recommends retiring these products and replacing them with products that receive firmware updates.
Why is the mydlink portal not working with Firefox 52 (and above) or Safari 12?

Firefox 52 and Safari 12 have removed all support for Netscape Plugin API (NPAPI). Plugins such as the mydlink plugin, Silverlight, Java, and Acrobat are no longer supported. mydlink portal uses mydlink plugin to access mydlink devices, and since mydlink plugin no longer works, Firefox and Safari 12 users are stuck at the plugin download page. Please note that customers using Firefox 51 or Safari 11 are not affected. Internet Explorer still support these plugins. 


Firefox users may download and install Firefox 52 ESR (Extended Support Release) which still support mydlink plugin. Note that Firefox ESR 60 has also removed NPAPI plug-in support. 


Learn more about Firefox ESR here: https://www.mozilla.org/en-US/firefox/organizations/


The Firefox 52 and Firefox ESR browsers can co-exist on the same computer. We suggest keeping both browser versions on your computer.



For more information, please go to https://www.mydlink.com/faq#id-key_263/ans-235.